During the COVID-19 pandemic, Omnicure stepped into a critical role as hospitals across the country faced strain on ICU capacity and clinician availability. Sudden patient surges, staff shortages, and limited access to specialists’ expertise forced care teams to make high-stakes decisions under intense pressure, all while trying to understand the COVID-19 virus itself.[1] Built by clinicians for clinicians, our telehealth platform enables hospitals to expand their critical care support without hiring new staff or investing in new infrastructure. We were able to virtually connect frontline staff with remote specialists to make the most informed decisions during such dire times. Through this, patients received timely care when every moment mattered most.

A defining moment in our pandemic response was our partnership with the National Emergency Tele-Critical Care Network (NETCCN), a federally supported initiative designed to address critical care workforce shortages during national emergencies.[2] Through this collaboration, Omnicure was able to deliver telecritical care services using our teleICU system for hospitals in need. During these emergency times, we were able to deploy our resilient model to 35 hospitals across 9 states and 1 US region, improving life-saving quality care to patients nationwide.

The results of this partnership demonstrated true collaboration and innovation, and it reveals why telehealth solutions can drive healthcare forward. At Omnicure, we believe telecritical care can be more than just a band-aid for emergencies. It’s a core component of a more equitable and responsive healthcare system, during crises and beyond.

  1. Anne Schneider, DO. “Impact on Health Systems from Covid-19 and the Role of Social Determinants of Health.” Brand, American Academy of Family Physicians, 7 Mar. 2024, www.aafp.org/pubs/fpm/issues/2024/0300/covid19-health-disparities.html. ↑

  2. “National Emergency Tele-Critical Care Network (NETCCN).” National Emergency Tele-Critical Care Network (NETCCN) | Virtual Critical Care Anywhere, www.tatrc.org/netccn/index.html. Accessed 16 Dec. 2025. ↑